Contact Us

We’re here to help you with every step of your shopping journey! Whether you’re checking on an order, have questions about our products, or need extra support, this page has all the details to get you the help you need quickly.

Track Your Order Easily

Want to know where your package is? Use our trusted tracking partner for real-time updates on your shipment:
Go to https://www.17track.net/en to check your order status anytime, anywhere.

Find Answers Fast

Many common questions—like shipping times, return policies, or product specifications—are already answered in our FAQ Help Center. We recommend checking there first to get instant solutions!
If you can’t find what you’re looking for, just submit your question through the contact form below. We’ll review it carefully and get back to you soon.

Our Support Hours & Response Time

  • Office Hours: 9:00 AM – 5:00 PM EST (Monday to Friday, excluding major holidays)
  • Response Speed: We strive to reply to all emails and messages within 1 business day. If you haven’t heard from us after that, please check your spam or junk folder—our replies sometimes get filtered there by mistake!
  • A Quick Tip: We’re working as hard as we can to assist everyone promptly. Sending multiple messages about the same issue might slow down our response time, so we’d really appreciate your patience. We won’t miss your inquiry!

Get in Touch Directly

For urgent concerns or one-on-one support, reach out to us through these channels:
  • Email: support@aurevna.com (Our main support channel—great for detailed questions)
  • TEL: +1 510 751 018 (Available during office hours for immediate assistance)
Your happiness matters most to us. No matter what you need, we’re committed to making your experience with Aurevna smooth and worry-free. Thank you for choosing us!